Customer service manager – san francisco, ca – yoga works _ startuphire

YogaWorks is a privately held company that operates about 50 yoga studios, including Yoga Tree studios in San Francisco, with plans for additional expansion. Maha yoga philly We believe yoga is for everybody and it is our mission to transform people?s lives through high quality yoga, combining a mind and body experience that promotes a healthier lifestyle. Balance yoga new orleans In addition to a wide class offering, our classes are taught by some of the best teachers in the business.

The Customer Service Manager is responsible for helping to run a successful and profitable studio (studios are typically open everyday and often for 12-15 hours/day).


Benefits of bikram yoga for skin With the assistance and guidance of a Studio Manager or Regional Manager, the Customer Service Manager helps oversee staff, customer service, sales and operations. How to do yoga breathing The successful candidate must enjoy being involved with customers, must enjoy sales/selling and must love what they do which is helping people reach their personal goals through yoga.

? Actively assist existing and new students in finding appropriate classes to meet their personal goals and within schedules, answering their questions (or find the answers to questions if not known), always offering support and guidance

? Check students into class/workshop/etc through software system (MindyBody Online or equivalent systems) when needed, completing all paperwork/forms as appropriate

? Resolve Customer Service issues per training documents and procedures, checking with Supervisor when issues arise outside of current training guidelines

? Responsible for generating leads, soliciting referrals and meeting individual monthly sales goals (revenue and units) and helping team meet its goals for a combined studio goal. Yoga pranayama for weight loss Sales includes class packs/memberships, retail, and ancillary products as outlined each year.

? Effectively market and sell our products via telephone, grassroots efforts, in studio tours, etc, filling out all paperwork, trackers and forms as appropriate.

? Motivate, guide and lead team to meet and exceed sales goals (daily, monthly, quarterly, annually) which includes the execution of contracts, processing of credit card payments, cash deposits, software systems/processes, etc

? While not responsible for hiring or terminating employees, assist in interviewing candidates based on direction of Studio Manager and/or Regional Manager as appropriate and inform Supervisor of any issues to effectively resolve

? Keep common areas neat and clean for both appearances and well as for safety reasons: prepare tea area, clean studio rooms, empty trash and tidy props between classes efficiently and quickly

? Keep the retail area looking great which includes keeping area neat and tidy but also re-merchandising products to attract customer?s attention. Ejercicios de yoga en casa Receive and transfer merchandise as appropriate. Yoga mudra pose Pro-actively watch for theft to avoid shrinkage.

? Follows and upholds Employee Handbook and all other guidelines including but not limited to: Customer Service Guidelines, Dress Code Guidelines, Core Values, etc.

? Strong team player who understands corporate goals and can apply those to studio goals, motivating employees to reach individual and team goals within given timelines and constraints.

? Ability to multi-task and function in a fast-paced environment, often with changing priorities given needs of students, business and management.

? Comfortable and effective in a sales role with sales and call volume goals which also requires listening to clients, positioning products and asking for the sale with confidence and enthusiasm

? Experience resolving employee and/or customer conflicts in a positive, professional and timely manner such that even difficult news is delivered in a way that people may not like but understand the reason behind it and appreciate the professional and courteous delivery

? Must be customer focused and deliver company?s high level of customer service at all times in a professional, courteous, sensitive and friendly manner.

? Ability to lead by example and stay calm at all times, acting/speaking respectfully, appropriately and courteously with customers and/or employees who may become angry or raise their voices.

? Strong written and verbal skills and ability to tailor communications based on audience and needs of business for both short and long-term results

? Passion for the product we sell (i.e. Yoga exercises at home for weight loss yoga/fitness) and ability to understand and clearly communicate the different products/programs we offer.

? Comfortable with computers and effective at learning and using the necessary software products (i.e. Swami ramdev yoga for back pain Mind Body Online, email, Google documents, spreadsheets,etc)

This position may help supervise studio staff but hiring/firing responsibilities as well as performance reviews are handled by Studio Manager and/or Regional Manager as appropriate

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